PAYMENTS AND REFUNDS
Payments towards accessing the services
All transactions related to services facilitated for all member
users are processed against the preset transaction limit, which
corresponds to the advance payments made to the Company.
Member users can add to their transaction limit by making
payments to the Company by any of the payment methods
facilitated by the Company.
There may be transaction charges levied by payment gateway or
the bank. The Company will update the users transaction limit
only against the net amount received by the Company through the
payment medium ( Bank Deposit / NEFT/ RTGS / Payment gateway ).
Retailing Partners are suggested to make payments only through
the EFT medium to the corresponding Bank account of the Company
or by Cash payment to authorized representative of the Company,
and by properly informing the Company's accounts department.
This is important to avoid payment processing charges that may
be applicable while transacting using NEFT/ RTGS/Payment
Gateways, as well as to avoid the risk of occurrence of dry
transactions, without the Company's planning and arrangements
with the corresponding service providers.
All payments update requests must have the payment transaction
id, as applicable, ie valid Receipt for Cash payments, Bank
transaction id for all Bank transfer and deposits or the
Transaction ID generated by the system for payments through the
Any payments made through payment mediums like Payment gateway,
Cash deposit in Bank, NEFT or RTGS may be charged by the payment
processors ( Banks and Payment gateways ) as per the periodic
terms as applicable from time to time.
All payments are updated subject to realization only. How ever
transactions confirmed by partner payment processors of the
Company (Payment Gateways ) may be updated prior to realization
as per applicable terms.
The company provide the users with the assurance to deliver the
services facilitated, as per availability depending on its
arrangement with various service providers. The Company also
provide prompt electronic and telephonic support to assist the
Customers to meet their requirements in relation to the services
In case of any service being not accessible for a short period
of time, the advance payments made to the Company remains as a
transaction limit for the user, which can be used any any later
point of time.
not a banking
making deposits and withdrawing at a later point of time. All
the transfer made to the Company must only be advance payments
towards the services that a member is planning to buy through
the Company, immediately or at a later point of time.
In case of any service or transaction fails or the technical
system is unable to process any service request despite the
transaction limit against the advance paid is deducted, the same
will be credited to the transaction limit of the member, after
cross checking with the actual service provider and confirming
the status as unprocessed or failed. The member can use the same
amount for a future transaction through the Company.
How ever, any unused advance payment that is held by the Company
shall be refund in full ( as effective at the time ) in case the
Company is unable to deliver any of the services to the member
for an uncertain and longer time period. How ever, temporary
down times of one or more, or all services due to short term
technical or commercial issues, shall not be treated as an
uncertainty on the service availability.
In cases of the member being permanently unable to access the
services due to any reason, the advance payments for services to
be purchased in future shall be refund ( as effective at the
time ) by Cheque/ EFT / NEFT / Charge Back through the payment
gateway after receiving authorized request from the member. In
case of the expiry of a member, the nominee of the member can
avail the refund of the advance payments, after verification of
the nominees details as per the policies of the Company. Any
such pay outs will be made only through any authorized bank as
per applicable law.
Any bonus points or offer coupons issued from the Company can be
used only towards availing discount on purchase of services
through the Company or for a future purchase, and will not be
treated as advance payments made, and such bonus points can not
be encashed or drawn to bank in any form.
All the bonus points and offer coupons issued to a member will
automatically terminated or become invalid within the stipulated
time of validity and are not transferable for any reason.
Any refunds of the advance payments will be made only through
banks. Payment processing charges and time as applicable on EFT/
RTGS/ Payment gateway charge backs will be deducted from the